
A French shopping platform is an online site where users can purchase a wide range of products, including clothing and electronics, facilitating transactions between consumers and sellers. This article examines the response times of customer service on these platforms, highlighting that response times typically range from 24 to 72 hours, with variations depending on the platform and communication channel. It also addresses the importance of customer satisfaction, emphasizing the use of satisfaction surveys and metrics like the Net Promoter Score (NPS) to gauge consumer loyalty. Additionally, insights from customer service interactions are discussed, demonstrating the significant impact of response times on customer experience and willingness to pay for improved service. Qu'est-ce qu'une plateforme de shopping française ? Une plateforme de shopping française est un site internet qui permet aux utilisateurs…